Derwent Search Pty Ltd, ABN 17 115 355 112, Derwent Interim Solutions Pty Ltd, ABN 27 681 706 892 and all Derwent owned businesses (further called “Derwent” or “we”, “our” or “us”) are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. It applies to all Derwent businesses in Australia, including visitors to our website.
Our Privacy Policy covers:
The Privacy Policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices. Any information we hold will be governed by the most current version of our privacy policy.
Personal information
The Privacy Act defines 'personal information' as: 'Information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and. whether the information or opinion is recorded in a material form or not.
Personal information we collect includes:
Sensitive information
Derwent may need to collect sensitive information about you. Sensitive information is a special category of personal information. It is information or opinion about you, including membership of a professional or trade association or membership of a trade union; criminal record; health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, or sexual preferences or practices.
If we collect your sensitive information, we will do so only with your consent, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
Sensitive data we may collect, as part of our job application, interview or offer process:
Where we use suppliers to carry out the tests and checks listed above, they may also ask for your consent to collect and store this sensitive information.
Based on information you provide to us, including data on your resume and information in the public domain, we may also inadvertently hold other information including sensitive information about you. We will assume you have consented to us also collecting this information.
Financial information
Derwent may need to collect financial information about you including bank account, credit card and other payment method details. If we do so this will only be for the purpose of payment of invoices, bills or expenses or to facilitate the payment of wages, superannuation contributions and to ensure appropriate taxation treatment. We take appropriate measures to protect the security of this information.
Purpose and use of your information
We may collect personal or sensitive information about you when:
Derwent collects personal information about you so that we can carry out our business functions and provide services to you. This is in relation to the below, where applicable:
General information collected from visitors to our website
We gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.
Information collected automatically from visitors to our website
When you interact with our website, we may automatically collect information about your browser, device, and use of our website, including, but not limited to IP address, approximate location, information about your website activity (such as page views and features you use), device type, browser type, operating system and version, the web page you were visiting before you came to the site, searches you carry out on the site, locale preferences, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your files, website alias, responsive website or mobile website URL, and website URL. Some of this data is collected using cookies and similar technologies.
When you interact with our website, we (and third parties acting on our behalf) automatically collect certain information about your browser, device, and use of the website through cookies, pixel tags, web beacons, local storage, and other similar technologies. Cookies are small text files stored on your browser or device, which allow us to provide certain features of the website, personalise your user experience, and advertise our products and service to you. You can find more information about cookies at https://allaboutcookies.org/
Your web browser may allow you to manage cookies and local storage. Each browser is different, so please, follow the directions provided in your browser’s “help” section to manage cookies. Please note that if you delete or disable cookies from our website, some parts or functions of the site may not work properly for you.
Disclosure of your information
We may disclose your information (including to third parties, including our business suppliers) for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose information with your consent. Your personal and sensitive information may be disclosed to:
We do not disclose information about your individual visits to the Derwent website.
AI training and usage policy
Derwent will not directly use personal or sensitive information collected from you including through our website to train third party AI models, feed personal information into third party generative AI systems, or use AI to infer information about individuals without express written consent.
We have an internal AI policy for our team on the use of Generative AI and carry out regular training on the responsible use of AI.
We carry out an annual audit on use of AI in all our suppliers and cloud based technology providers. Where possible we turn off Generative AI that could expose personal information to third party models. Whilst Derwent takes all responsible steps to ensure personal data we collect, use and store if not exposed to third party AI, due to the rapid pace of AI development we will not be responsible for AI privacy breaches via our suppliers.
International & Cross border disclosures
Derwent operates from offices in Australia. We use cloud-based solutions and products where their IT servers may be located outside of Australia. We take reasonable steps to ensure that any overseas recipients of your personal information have a commitment to protecting your personal information.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business. In the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able seek redress under the Act.
At Derwent, we train our team to respect the confidentiality of customer information and the privacy of individuals. Derwent takes any breaches of your privacy very seriously and as such we have appointed a Privacy Officer to ensure that our management of personal information is in accordance with this policy and the relevant Australian Privacy Principles.
How do we store and protect personal information?
We hold personal & sensitive information with our cloud based software providers and in paper-based files. We take such steps as are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss, unauthorised access, modification or disclosure.
Our security measures, where possible and applicable, for storage of personal information include the below. However, whilst all best endeavours are in place, no transmission or storage of data can ever be guaranteed to be fully secure.
How do we keep personal information accurate and up to date?
Derwent takes such steps as are reasonable in the circumstances to ensure that the personal information it holds and discloses is accurate, up to date, complete, relevant and not misleading. We recognise that information changes frequently with changes of address and other personal circumstances. Please advise us when your personal details change.
Under the Australian Privacy Principles: Right to Correction (APP 13), you may request that we correct the personal information that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will take reasonable steps under the circumstances to correct the information.
If we refuse to correct your personal information, we will notify you in writing of the reasons detailing our refusal to correct the information and the process for escalation regarding this refusal. Should we refuse you may ask us to place with the information a statement that the information is inaccurate, incomplete, out-of-date, irrelevant or misleading and we will take such reasonable steps under the circumstances to associate the statement with your information. If you wish to exercise your rights of correction you should contact our Privacy Officer.
Under the Australian Privacy Principles: Right to Access (APP 12) and subject to the outlined exceptions in the Privacy Act, you can gain access to the personal information that we hold about you.
To make a request to access your personal information, you will need to contact our Privacy Offer and specify what information you require. Please be aware we will need to verify your identity before we are able to share any information with you.
We will respond to your request within a reasonable period after the request is made and provide access to the information in the manner requested, if it is reasonable and practicable to do so. If we refuse to provide you with access to your personal information, we will notify you in writing of the reasons for the refusal and the process for escalation regarding this refusal.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will destroy the records we hold.
While retaining personal and sensitive information, we will take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
To make a request to have us delete your personal information, you will need to contact our Privacy Offer. Please be aware we will need to verify your identity before we can begin the process to remove or de-identify the information as appropriate, unless retention is required by law.
You can make email enquiries, requests to access/delete or correct your information, or complain about alleged breaches of the Australian Privacy Principles (APPs) to our Privacy Officer.
Email:privacy@derwentsearch.com.au
Derwent Search Pty Ltd
Level 21,123 Pitt Street
Sydney, NSW, 2000
+61 (0)2 9223 1855
Handling of complaints
We aim to acknowledge receipt of all complaints within 10 working days, and aim to resolve all complaints within 30 working days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, in Australia you can contact the Australian Information Commissioner (OAIC).
This Policy was last reviewed and updated: February 2025
Sydney
Level 21
123 Pitt Street
Sydney NSW 2000
Australia
sydney@derwentsearch.com.au
Melbourne
Level 28
360 Collins Street
Melbourne VIC 3000
Australia
melbourne@derwentsearch.com.au
Perth
Level 29
1 Spring Street
Perth WA 6000
Australia
perth@derwentsearch.com.au
Brisbane
Level 19
10 Eagle Street Brisbane
Brisbane QLD 4000
Australia
brisbane@derwentsearch.com.au
Sydney
Level 21
123 Pitt Street
Sydney NSW 2000
Australia
+61 2 9223 1855
sydney@derwentsearch.com.au
sydney@derwentsearch.com.au
Melbourne
Level 11
350 Collins Street
Melbourne VIC 3000
Australia
+61 3 9691 1333
melbourne@derwentsearch.com.au
melbourne@derwentsearch.com.au
Perth
Level 15
240 St Georges Terrace
Perth WA 6000
Australia
+61 8 9282 5250
perth@derwentsearch.com.au
perth@derwentsearch.com.au
Canberra
The Realm
18 National Circuit
Barton ACT 2600
Australia
canberra@derwentsearch.com.au
Brisbane
Level 19
10 Eagle Street Brisbane
Brisbane QLD 4000
Australia
+61 2 9223 1855
brisbane@derwentsearch.com.au
canberra@derwentsearch.com.au
Canberra
The Realm
18 National Circuit
Barton ACT 2600
Australia
+61 2 9223 1855
canberra@derwentsearch.com.au
Derwent